Brand & Business Information

Trade Name: 𝑲𝒛𝒆𝒏𝒗𝒊𝒓𝒐™
Website: https://kzenviro.com
Legal Company Name: Guangzhou Xiangshang Network Technology Co., Ltd.
Owner: Huang Sihui
Business Address: Room 4016, No. 501-1 Zhongshan Avenue West, Tianhe District, Guangzhou
Customer Support Email: service@kzenviro.com
Phone Number: +86 157 9498 7434
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Ownership & Operation: 𝑲𝒛𝒆𝒏𝒗𝒊𝒓𝒐™ is owned and operated by Guangzhou Xiangshang Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer inquiries, and after-sales service through this website.

From Questions Before You Order to Details After Delivery

Finding the right rug often comes down to specifics: the space beside your bed, the distance between your sofa and coffee table, the texture you prefer, and the colors of your existing furniture.

If the information on a product page does not fully answer your questions, please contact us. We can assist with inquiries about our loop pile, wool, and sisal collections, as well as the processing, shipping, and after-sales status of existing orders.

Before Choosing Your Rug

You are welcome to ask about:

• Dimensions and placement: Confirm product measurements and the details to consider when measuring a living room, bedside area, workspace, or reading corner.

• Colors and patterns: Ask about the colors, borders, woven textures, and pattern details shown on a product page.

• Materials and care: Check the material information, cleaning instructions, and precautions for a specific rug. Care requirements vary, so please do not assume every rug can be washed with water or machine washed.

• Product options: Confirm the designs, shapes, and specifications listed on the product page to help you select the correct item.

Please include the product name or a link to its page when contacting us. For questions about placement or styling, you may also share the dimensions and photos of the intended area to help us understand your needs.

Already Placed an Order?

To help us locate your order, please include:

• Your order number;

• The name and email address used at checkout;

• The name of the product involved;

• A clear description of your question or concern;

• Relevant photos or videos, when applicable.

Helpful email subject lines include “Order Inquiry + Order Number,” “Product Question + Product Name,” or “After-Sales Request + Order Number.”

Please do not send your full payment card number, payment password, verification codes, or other sensitive payment information by email.

Shipping, Order Changes & After-Sales Support

Shipping Inquiries
If tracking has not updated for an extended period, your package appears to be lost, or tracking shows delivery but you have not received it, please provide your order number and the relevant tracking details. We will help investigate the situation and explain the next steps.

Order Changes or Cancellations
Please contact us as soon as possible if you need to change your shipping address, adjust a product selection, or request a cancellation. Whether a change is possible depends on the order’s processing and shipping status. Sending a request does not mean the change or cancellation has been completed; please wait for confirmation from customer support.

Product Issues & Return Requests
If your rug arrives damaged, defective, incorrect, or materially different from its description, please retain the product, packaging, and relevant photos, and explain the issue so we can review it and arrange an appropriate resolution.

Before returning an item, please contact customer support to confirm the application process, return address, and shipping instructions. Do not ship a return solely on the basis of the business address listed on this page. Please refer to our Return & Refund Policy for the applicable request window, eligibility requirements, shipping costs, and refund arrangements.

Customer Service Hours

Our customer service hours are 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).

You may email us at any time. Inquiries received outside these hours will be handled during a subsequent customer service period. If your question requires us to review product details, order records, or tracking information, we may contact you for additional information.