Welcome to 𝑲𝒛𝒆𝒏𝒗𝒊𝒓𝒐™.

These Terms and Conditions apply when you purchase products, place orders, or receive related sales services through kzenviro.com. Before ordering, please read these terms together with our Payment & Security, Shipping Policy, and Return & Refund Policy.

This website is owned and operated by Guangzhou Xiangshang Network Technology Co., Ltd. In these terms, “we,” “us,” and “our” refer to that company and the 𝑲𝒛𝒆𝒏𝒗𝒊𝒓𝒐™ store it operates.

1. Purchasing Eligibility & Order Information

When placing an order, you must have the legal capacity required in your location to complete the transaction, or have the necessary authorization to make the purchase. You must also use a payment method you are authorized to use.

Please provide accurate, complete, and truthful order information, including the recipient’s name, shipping address, phone number, and email address. We use this information to process your order, arrange delivery, and send necessary order notifications.

If any information is incorrect, request a correction as soon as possible. Whether a change can be made depends on the order’s processing status. Please wait for confirmation from customer support.

2. Product Information & Purchasing Decisions

We offer rugs for various indoor spaces, including loop pile, wool, and sisal collections. Collection names help organize our selection. Please refer to the individual product page and accompanying label for the specific fiber composition, backing construction, dimensions, and care requirements.

Before purchasing, please review:

• The product name, design, color, and pattern;

• Your selected dimensions, shape, and quantity;

• Materials, backing, and intended use;

• Products or accessories included in the package;

• Cleaning, maintenance, and usage restrictions.

Lifestyle images illustrate styling possibilities. Unless expressly stated on the product page, furniture, lighting, ornaments, and other decorative items shown in photographs are not included in your order.

For round, wavy, and other freeform rugs, consider the maximum length and width, the outline, and furniture placement. Do not judge dimensions solely from lifestyle photographs.

3. Colors, Textures & Product Variations

Photography lighting, screen settings, and the surrounding environment may affect how colors and textures appear. We recommend reviewing written descriptions, close-up images, and lifestyle photographs together.

If a product page explains that natural variations may occur because of the weave, fibers, or handmade production, please review those details before purchasing. Such disclosures do not allow us to supply a product that materially differs from the selected design, dimensions, materials, or description.

If your item arrives in a clearly incorrect color, has incorrect dimensions, is damaged, or otherwise differs materially from its description, please contact customer support.

4. Prices, Promotions & Payment

Product prices are shown in the currency and amounts displayed on the website. Applicable discounts, shipping charges, and taxes collected at checkout will be displayed before you confirm payment.

Promotions may have conditions relating to eligible products, validity periods, minimum spending requirements, or other restrictions. Please refer to the specific promotion details.

If your payment account’s billing currency differs from the order currency, your card issuer or payment provider may charge currency conversion or related fees. These charges are determined by the relevant provider.

For available payment methods and assistance with payment issues, please review our Payment & Security page.

5. Order Submission & Acceptance

After submitting an order, check the checkout result and order notifications, and review the products and shipping details.

An automated order acknowledgment confirms that we have received your order but does not necessarily mean it has been accepted. Acceptance is confirmed through an explicit order acceptance notice or shipping notification, subject to applicable law.

If we cannot accept an order because a product is unavailable, delivery is not possible, payment is not authorized, or there are reasonable grounds to suspect an unauthorized transaction, we will notify you. Any payment collected for the portion we cannot fulfill will be refunded.

Once an order has been accepted, we will not require an additional payment solely because the price later increases.

6. Product or Pricing Errors

We take reasonable steps to maintain accurate product, pricing, and availability information. If we identify an obvious error that could affect a purchasing decision, we will investigate promptly and contact affected customers.

If an error concerns the price, dimensions, materials, or other important order details, we will explain the correct information and discuss confirmation, cancellation, or refund arrangements based on the order’s status and applicable law.

We will not substitute a different product or charge a higher price without your consent.

7. Shipping & Import Charges

Orders are shipped from China and are generally processed and dispatched within 3 business days after successful payment. Estimated delivery is 7–15 business days after dispatch. Business days exclude weekends and public holidays.

We offer worldwide shipping, subject to the delivery options displayed at checkout and actual shipping availability. Shipping charges are calculated at checkout, and tracking numbers are sent to the email address provided with your order.

Unless checkout explicitly states that they are included or collected in advance, import duties, taxes, and customs-related charges imposed at the destination are the recipient’s responsibility. These arrangements remain subject to applicable law and the charges disclosed before payment.

Transit times are estimates. If your shipment is delayed, lost, or has not been received, please contact us promptly. Estimated delivery information does not affect your delivery or refund rights under applicable law.

Please review our Shipping Policy for full details.

8. Order Changes & Cancellations

If you need to change a size, color, or shipping address, or cancel an order, please contact us as soon as possible with your order number and specific request.

Whether an adjustment can be completed before dispatch depends on the order’s preparation, packaging, and shipping status. Submitting a request does not mean the change or cancellation has been completed. Please wait for confirmation.

If your order has already shipped, we will explain the available next steps. This section does not limit any statutory withdrawal, cancellation, or other consumer rights you may have.

9. Returns, Refunds & Product Issues

Please review our Return & Refund Policy for return request deadlines, eligibility requirements, responsibility for shipping costs, return addresses, and refund processing times.

If you receive a damaged, incorrect, or materially misdescribed product, please provide your order number, a description of the issue, and relevant photos or videos that help us assess it. We will arrange an appropriate resolution based on the circumstances and applicable requirements.

Conditions for ordinary returns may differ from statutory remedies for defective products. General store return deadlines or packaging requirements do not exclude your rights under applicable law.

Please obtain return instructions before sending merchandise back. Do not send products directly to the business address listed on our website or the shipping address printed on the package.

10. Rug Use & Care

Please use, clean, and store your rug according to the product page and accompanying care label.

Different fibers, weaves, and backings may require different care methods. Unless confirmed, do not assume a rug can be machine washed, soaked, bleached, tumble dried at high temperatures, or steam cleaned.

Whether a separate rug pad is needed depends on the product instructions, flooring material, and intended placement. Pay attention to rug edges and furniture positioning, and keep walking areas flat and clear.

Damage caused by failing to follow clear care instructions or by improper use may affect the assessment of a related after-sales request. However, this does not exclude responsibility for product defects unrelated to that use.

11. Reviews & Customer-Submitted Content

If you voluntarily submit a product review, photograph, or video, please ensure that it is truthful and that you have the right to provide the text, images, and other materials it contains.

Avoid publicly sharing order numbers, home addresses, payment details, or other sensitive information. Do not submit content that infringes another person’s privacy or intellectual property rights.

Photos and videos submitted for after-sales assessment are not automatically authorized for advertising use simply because they were sent to customer support. Public display of reviews or promotional use will be handled according to the purposes clearly explained when the content is submitted and any appropriate authorization obtained.

12. Responsibility & Consumer Rights

We will fulfill our sales and after-sales obligations in accordance with product descriptions, accepted orders, and applicable law.

If shipping disruptions, website problems, or other circumstances affect fulfillment, we will take reasonable steps based on their actual impact and explain the available resolution.

These terms do not exclude or limit any liability that cannot legally be excluded or limited, including applicable product quality obligations, refund obligations, and other mandatory consumer protections.

If these terms conflict with mandatory legal requirements, those legal requirements will prevail.

13. Questions, Complaints & Disputes

If you have questions about an order, product, or these terms, please use the contact channels published on our Contact Us page. Include your order number and relevant details so we can investigate.

We will review the order records and supporting information and discuss a resolution with you. Contacting customer support is not a prerequisite for seeking assistance from a payment provider, consumer protection authority, or court with jurisdiction.

These terms do not require you to waive any lawful right to complain or bring legal proceedings, and they do not exclude mandatory consumer protections applicable in your location.

14. Updates to These Terms

We may update these terms when our business processes, products, services, or applicable requirements change. Updated terms will be published on this page.

Accepted orders will generally remain subject to the terms in effect when the contract was formed. Unless required by law or otherwise validly agreed by both parties, later updates will not retroactively change the price, principal fulfillment obligations, or rights you already hold under that order.

For information about the collection and use of personal information and related requests, please review our Privacy Policy.