Welcome to kzenviro.com, where you can explore 𝑲𝒛𝒆𝒏𝒗𝒊𝒓𝒐™ rug collections, styling ideas, and product information.

These Terms of Use explain the rules for browsing our website, using its features, and submitting content. This website is owned and operated by Guangzhou Xiangshang Network Technology Co., Ltd., referred to below as “we,” “us,” or “our.”

For purchases, payments, shipping, and returns, please also review our Terms and Conditions and the relevant policies. For information about how personal information is handled, please review our Privacy Policy.

1. Permitted Use of the Website

This website provides rug displays, product information, shopping features, order-related services, and access to customer support.

You may browse and use the website for personal shopping, home styling reference, and normal order management. When using the website, please comply with applicable law and respect the lawful rights of other users, the website operator, and relevant rights holders.

Displaying rugs for children’s rooms or animal-pattern designs does not mean that account, purchasing, or information submission features are specifically intended for children. Activities requiring legal capacity must be completed by someone who meets the applicable requirements.

2. Accounts & Access Security

If account features are available, please provide accurate information as requested and keep your login credentials secure.

Do not disclose passwords, one-time verification codes, or other account security information. Sign out after using a shared device to prevent others from accessing your orders and personal information.

If you notice an unfamiliar login, unauthorized account activity, or a suspected security issue, contact us promptly. We will take reasonable steps appropriate to the circumstances to investigate and help protect your account.

Unusual account activity does not automatically make you responsible for every unauthorized action. Responsibility will be assessed according to the circumstances and applicable law.

3. Product Displays & Styling References

Styling photographs, room arrangement suggestions, and dimension illustrations help explain how a rug looks and how it may be positioned.

When choosing a rug, consider your room measurements, furniture placement, flooring material, and the product’s specific dimensions. The changing edges of round, wavy, and other freeform rugs may affect furniture positioning and walking space.

Lifestyle photographs do not replace stated product dimensions, and collection names do not replace specific material and care information. Please review the individual product page and accompanying label for fiber composition, backing, suitability for particular environments, and cleaning instructions.

These reference materials do not affect our responsibility for accurate product descriptions or sales commitments.

4. Website Content & Intellectual Property

Brand identifiers, original text, page designs, images, videos, and other protected content on this website belong to us or the respective rights holders.

You may browse pages, save product links for personal shopping reference, and retain necessary order and product information to the extent permitted by applicable law.

Without appropriate authorization, do not copy protected content in bulk to another store, use it in commercial advertising, present it as official content from your own brand, or otherwise infringe the relevant rights.

This section does not restrict lawful quotation, fair use, or other statutory exceptions. We do not claim ownership of content lawfully owned by third parties.

5. Prohibited Activities

When using the website, please do not:

• Impersonate another person, brand representative, or organization;

• Use accounts or payment details without authorization;

• Submit fraudulent orders, malicious inquiries, or information intended to facilitate fraud;

• Upload malware, phishing links, or other content that threatens system security;

• Bypass access controls or attempt to access accounts, administrative systems, or data without authorization;

• Disrupt the website through excessive requests, attacks, or other interference;

• Collect, disclose, or misuse another person’s personal information;

• Submit infringing, harassing, threatening, or otherwise unlawful content;

• Scrape website content in bulk without permission in a way that burdens the system or infringes another party’s rights.

Honest product criticism, reporting after-sales issues, and lawfully exercising consumer rights are not prohibited activities under this section.

6. Reviews, Images & Other Submitted Content

If reviews, comments, or image uploads are available, please submit content relevant to your actual experience or inquiry.

You must have the right to provide the text, photographs, or videos you submit. Avoid including unrelated faces, children’s identifying information, home addresses, identification documents, or payment information.

If submitted content will be displayed publicly, its display and use will be governed by the explanation provided at submission and any authorization obtained. Sending a photograph to customer support for a product assessment does not mean you have agreed to its use in advertising or marketing.

We may investigate content suspected of being unlawful, infringing, privacy-invasive, unrelated to the relevant product, or containing malicious links, and take necessary steps to restrict or remove it. A review will not be treated as a violation simply because it is negative.

7. Third-Party Links & External Services

The website may provide links to payment pages, shipment tracking services, social platforms, or other third-party services.

When you access an independent third-party website or service, its terms and privacy policy may apply. Please review the relevant information before submitting details or taking action.

A third-party link does not automatically mean that we endorse all content on that website. However, using a third-party service does not remove any responsibility we have under applicable law for order fulfillment, payment assistance, or personal information protection.

8. Website Maintenance & Feature Changes

We may temporarily adjust pages or features for maintenance, updates, technical problems, or security purposes.

If this affects access to existing order information, payments, or after-sales requests, we will provide explanations and alternative contact options where reasonably practicable. You may also seek assistance through the channels published on our Contact Us page.

Temporary website unavailability does not automatically cancel an accepted order or remove existing refund, after-sales, or other legal obligations.

If an error occurs during checkout and you cannot confirm whether payment succeeded, first check your order emails and payment records, then contact customer support before submitting another order.

9. Handling Misuse

If we have reasonable grounds to believe that an activity involves a security risk, fraud, unlawful conduct, or a serious violation of these terms, we may take proportionate action. This may include restricting specific actions, suspending access to the relevant account, or removing violating content.

Where reasonably practicable, and where doing so would not interfere with a security investigation or legal requirement, we will explain the reason and provide a contact channel for you to raise an objection or submit additional information.

Restrictions on an account or feature do not automatically remove your right to obtain information about existing orders, request an eligible refund, or make a lawful complaint.

10. Personal Information & Privacy Choices

Personal information associated with website visits, accounts, orders, and customer service communications will be handled in accordance with our Privacy Policy.

Using the website does not mean that you consent to all marketing, advertising, or nonessential tracking. Where separate consent is required, we will provide appropriate choices in accordance with applicable requirements.

Submit only the information necessary for your inquiry or transaction. Do not send full card numbers, security codes, account passwords, or verification codes through ordinary email.

11. Responsibility & Preservation of Rights

We take reasonable steps to maintain website functionality and accurate information. When errors or security issues are identified, we will investigate and respond according to the circumstances.

These terms do not guarantee uninterrupted access at all times, on every device, or under every network condition. They also do not exclude responsibilities we have under applicable law.

Nothing in these terms limits consumer rights, personal information rights, or other legal remedies that cannot lawfully be restricted. If any provision is legally invalid, the remaining provisions will continue to apply to the extent permitted by law.

12. Updates & Questions

We may update these Terms of Use when website features, usage practices, or applicable requirements change. Updates will be published on this page.

Where notice or consent is legally required, we will follow the relevant requirements. Continuing to browse the website will not, by itself, allow an update to retroactively change the principal terms of an existing order or replace legally required express consent.

If you have questions about these terms, website features, or the use of website content, please contact us through the official channels published on our Contact Us page.