This Privacy Policy explains how we collect, use, retain, and disclose personal information when you visit kzenviro.com, purchase a 𝑲𝒛𝒆𝒏𝒗𝒊𝒓𝒐™ rug, or contact us. It also explains how you can submit a privacy request.

This website is owned and operated by Guangzhou Xiangshang Network Technology Co., Ltd. In this policy, “we,” “us,” and “our” refer to that company and the 𝑲𝒛𝒆𝒏𝒗𝒊𝒓𝒐™ store it operates.

1. Information We Collect

We collect information needed to provide our services, depending on how you interact with our website.

Information You Provide

When placing an order, submitting an inquiry, or requesting after-sales assistance, you may provide:

• Your name, email address, and phone number;

• Shipping and billing addresses;

• Rug selections, specifications, quantities, and order history;

• Return requests, refund requests, shipping inquiries, and customer service communications;

• Photos, videos, or other materials submitted to explain a product issue;

• Information submitted when using account or subscription features, if available.

When asking about rug dimensions or placement, you may voluntarily share room measurements or interior photos. Please avoid including faces, information about children, identification documents, personal correspondence, or other private details unrelated to your inquiry.

Information Generated When You Use the Website

The website and its service providers may record information such as device type, browser details, IP address, visit times, page views, shopping cart activity, referring pages, and error logs. This information supports website functionality, security, and an understanding of how the website is used.

The specific information collected depends on the website features, cookies, and related tools actually enabled.

Information From Service Providers

We may receive information needed to process orders from our ecommerce platform, payment providers, and shipping providers. This may include payment status, transaction reference numbers, delivery progress, and exception notifications.

How payment card details or other payment credentials are processed depends on the payment service you select. Please do not send full card numbers, security codes, payment passwords, or verification codes through ordinary email.

2. How We Use Information

We use personal information for purposes related to shopping and customer service, including:

• Creating, verifying, and processing orders;

• Arranging rug deliveries and sending order or shipping notifications;

• Answering questions about dimensions, colors, materials, and care;

• Handling damage reports, incorrect items, returns, refunds, and other after-sales matters;

• Reviewing unusual transactions and maintaining website and account security;

• Troubleshooting website problems and improving browsing and checkout;

• Keeping necessary transaction, financial, and dispute-resolution records;

• Sending marketing communications or conducting related analysis when we have obtained any required consent or have another applicable basis.

We will not automatically use household photos or videos submitted for after-sales support as promotional materials, customer testimonials, or advertising content. If we would like to use them for those purposes, we will obtain appropriate authorization separately.

Where applicable law requires a legal basis for processing, we rely on performing our contract with you, complying with legal obligations, your consent, or legitimate interests that have been appropriately assessed.

3. When We Disclose Information

To carry out the purposes described above, we may disclose necessary information to the following categories of recipients:

Ecommerce Platforms & Technical Service Providers
To support website hosting, shopping cart functions, checkout, order management, and related technical features.

Payment & Transaction Security Providers
To process payments, verify transaction status, and conduct necessary risk checks.

Shipping & Fulfillment Providers
To arrange deliveries, provide tracking information, and address shipping exceptions. This may involve the recipient’s name, address, phone number, and relevant order details.

Customer Service & Business Support Providers
To support customer communications, email delivery, recordkeeping, and necessary professional services.

Analytics & Advertising Partners, if These Features Are Enabled
These partners may receive device identifiers, page interactions, or other relevant data for website analytics, advertising measurement, or personalized advertising. Such processing is subject to applicable law, any required consent, and your privacy choices.

We may also disclose information as necessary to respond to valid legal requests, meet legal obligations, resolve disputes, or protect lawful rights.

If a merger, acquisition, or business transfer occurs, personal information may be transferred as part of the relevant business records, subject to applicable privacy protections.

4. Shopify & Third-Party Services

Our store uses Shopify to support its ecommerce operations. Shopify may process personal information related to your use of this website to provide storefront, checkout, and order-related services.

If the store enables additional Shopify consumer services or enhanced features, Shopify may also process relevant information under its own privacy policy. You can review that policy at:

https://www.shopify.com/legal/privacy

If you continue through a third-party payment page, external website, or other independent service, that provider’s privacy policy may also apply. This policy does not replace those providers’ disclosures about their independent processing activities.

5. Cookies & Similar Technologies

Cookies and similar technologies may be used to remember shopping cart contents, save privacy preferences, support checkout, maintain security, and, where enabled, conduct website analytics and advertising measurement.

In accordance with applicable requirements, we distinguish necessary functions from other uses that require consent. Nonessential tracking that requires consent will be enabled only after the required consent is obtained.

Where available, you can manage relevant choices through the website’s privacy settings. You can also use your browser settings to restrict or delete cookies. Restricting certain necessary cookies may affect shopping cart, account, or checkout functionality.

Some regional laws may classify certain advertising-related data disclosures as a “sale” or “sharing” of personal information, or as processing for targeted advertising. Where applicable, you may submit an opt-out request using the rights request process described in this policy and use any relevant privacy controls provided on the website.

6. Marketing Communications & Your Choices

If we offer marketing subscriptions, you can choose whether to receive these communications. You may unsubscribe using the link in a marketing email or ask customer support to stop sending them.

Unsubscribing from marketing does not prevent us from sending necessary service communications about existing orders, deliveries, refunds, security matters, or privacy requests.

Submitting a product inquiry or after-sales request does not, by itself, mean that you have consented to all marketing uses.

7. Information Retention

We retain personal information based on the purposes for which it is processed and applicable requirements, rather than applying one retention period to every type of information.

When determining retention periods, we consider order fulfillment, after-sales support, financial records, dispute resolution, security reviews, and legal recordkeeping obligations.

When information is no longer needed and there is no applicable basis for retaining it, we take appropriate steps to delete or anonymize it. Records in backups may be removed gradually through normal backup cycles and remain subject to appropriate protections in the meantime.

8. International Processing & Information Security

Our operating company is based in China. Partners providing ecommerce, payment, technical support, or shipping services may be located in other countries or regions. Your personal information may therefore be processed outside your place of residence.

Where cross-border transfers occur, we will implement appropriate safeguards as required by applicable law.

We take reasonable measures appropriate to the nature of the information and the risks of processing to limit unauthorized access, use, disclosure, or loss. No method of online transmission or storage can guarantee absolute security.

Please keep account credentials confidential and avoid sending sensitive information unrelated to order processing through ordinary email.

9. Your Privacy Rights & How to Make a Request

Depending on your location, applicable law, and the circumstances, you may have the right to:

• Know about or access personal information we hold about you;

• Correct inaccurate or incomplete information;

• Request deletion of personal information;

• Obtain a portable copy of your information;

• Restrict or object to certain processing;

• Withdraw consent for processing based on that consent;

• Opt out of the sale or sharing of personal information, or targeted advertising, as defined by applicable law;

• Appeal a decision about your privacy request or complain to a competent authority.

To submit a request, email service@kzenviro.com with the subject line “Privacy Request.” Describe the type of request and provide the necessary information associated with your order or account.

We may need to take reasonable steps to verify your identity to prevent information from being disclosed or deleted incorrectly. If an authorized agent submits a request on your behalf, appropriate proof of authorization may be required.

We will handle requests within the time limits required by applicable law. Some information may not be eligible for immediate deletion because it is needed to fulfill an order, maintain legally required records, or resolve a dispute. If a restriction applies, we will explain the relevant reason.

We will not unlawfully discriminate against you for exercising your privacy rights.

10. Children’s Personal Information

Our store and purchasing process are intended for consumers with the legal capacity to complete transactions. Displaying rugs for children’s rooms does not mean the website is directed at collecting personal information from children.

Parents or guardians asking about children’s room styling do not need to provide a child’s name, date of birth, school, or other identifying information.

If you believe a child has provided personal information to us without appropriate authorization, please contact us through the privacy request channel above so we can investigate and take appropriate action.

11. Policy Updates

We may update this policy when website features, service providers, information processing practices, or applicable requirements change.

Updates will be posted on this page. If a change requires additional notice or renewed consent under applicable law, we will follow those requirements. Continued browsing alone will not replace consent where consent is legally required.